Vistex, Inc.

Desktop Support Technician

ID
2020-1591
Location : Location
UK-London
Category
Information Technology
Type
Employee Full-Time

Overview

The Desktop Support Technician responds to support requests from end-users and works to resolve their issues professionally and efficiently. This individual is responsible for managing all aspects of the end-user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager. 

Responsibilities

  • Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base
  • Maintains updated ticket statuses and documents progress on all issues using company service tracking system
  • Creation and management of user accounts and profiles; provides support for password issues
  • Execute terminations, disabling expired accounts in accordance with IT and HR procedures
  • Build and install new user computers and conducts initial user training
  • Maintains asset records for all IT related equipment and licensing
  • Creates and maintains end-user documentation, support procedures, and knowledgebase articles
  • Support and maintain the Microsoft Office suite, including Outlook connectivity
  • Monitor for and repair virus and malware related issues
  • Maintain quality of service by enforcing desktop and organizational standards
  • Diagnose and solve hardware/software faults
  • Repair and replace computer and peripheral hardware 
  • Learn and support the roll-out of new applications
  • Work with IT Purchasing Analyst to obtain quotes for Hardware and software
  • Manage stock of equipment, consumables, and other supplies
  • Maintain the IT computer hardware life-cycle
  • Creation and management of phone extensions
  • Install, upgrade, support, and troubleshoot for printers and authorized peripheral equipment
  • Maintain physical office infrastructure – cabling, AV Equipment etc.
  • Manage local physical security system 
  • Perform and assist in project work

Qualifications

  • 3 years of experience in end-user support role, both on premise and remote
  • Excellent PC, laptop, and peripheral hardware skills
  • Strong understanding of Windows desktop operating systems; primarily Windows 10 Professional
  • Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls
  • Experience with Microsoft Active Directory; ability to add and remove users and rights
  • Experience with computer imaging and software deployment a plus
  • Experience with technical writing skills for creating and updating processes and procedures
  • Experience in a high pressure environment with the ability to prioritize and set reasonable expectations to all levels
  • Excellent problem solving skills, people skills, and both verbal and written communication skills

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up.™

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